Frequently Asked Questions (FAQs)

 

Welcome to the Gazebo Therapy FAQ page! Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see your question answered below, feel free to contact us.

General Questions

Q: What is Gazebo Therapy?
A: Gazebo Therapy is your go-to online store offering a wide range of premium products designed to meet your needs.

Q: How can I contact customer service?
A: You can reach us via:

Our working hours are Monday to Friday, 9:00 AM – 6:00 PM (GMT).

Shipping and Delivery

Q: Where do you ship?
A: We currently ship to the United Kingdom.

Q: How much does shipping cost?
A: Shipping is free on all orders.

Q: How long does delivery take?
A: Delivery typically takes 3–6 business days after order processing.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking number. You can use this number on our tracking page to check the status of your shipment.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging.

Q: Are returns free?
A: Yes, we offer free returns for all products.

Q: How do I initiate a return?
A: Contact us at Contact@gazebotherapy.shop with your order number and details about the return. We will guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 7 business days after we receive and inspect the returned item.

Payments

Q: What payment methods do you accept?
A: We currently accept PayPal. You can use your PayPal account or pay as a guest with your debit/credit card.

Q: Is my payment information secure?
A: Yes, all transactions are encrypted and processed through secure gateways to ensure your data is safe.

Product Questions

Q: Are your products covered by a warranty?
A: If a product is defective, please contact us immediately, and we will arrange a replacement or refund.

Q: Do you offer custom or personalized products?
A: At this time, we do not offer custom or personalized items.

Other Questions

Q: Do you offer discounts or promotions?
A: Yes, we occasionally run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated.

Q: Can I cancel my order?
A: You can cancel your order before it is shipped. If your order has already been shipped, you can follow the return process after receiving it.

Still have questions?
Contact us at Contact@gazebotherapy.shop or call us at +44 *********. We’re here to help!